Despite the digital transformation we are seeing within the insurance market, it can still take up to 14 days to settle a claim.
In a world of real-time, customers expect to see the same speed and seamless experience with their claim experience.
Faster Claims Payment (FCP) is the new funding and payment solution, created by Vitesse and Lloyd’s, that delivers fast and direct claims payments to customers.
“The TPAs and Coverholders using the FCP solution said it made a world of different to them. They were explaining to us how this could be an absolute game changer and the beginning of the elimination of the clunky mechanism that we have in place right now.
I’m really proud that the market worked on this in collaboration, to embrace technology, automation and challenge the status quo.”
“FCP removes several steps, allowing us to decrease the time to pay claims and increase financial accuracy.”
“Month-end reconciliation went smoothly and any process changes didn’t require any additional time, and were worth it for the overall saving in effort and workflow improvement.”
“We have many other binders we think are suitable for FCP once the MAs get onboard – we’re sitting on hundreds of thousands of dollars in loss funds we don’t think we need.”
MA holds small liquidity balances with Vitesse, automatically topped up as needed.
Liquidity pulled from each MA Vitesse account depending on % split (as detailed in binder) in real-time to fund the DCA approved payment.
Claimant settlement flow delivers funds in real-time.
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